With any type of customer service job, you encounter various types of customers. Sometimes I'm lucky. I'll have a good day and get my favorite people. Other days.. like today.. you get the people that think the world of.. themselves.
We have a new "rule" in the drive-thru. We're not gonna give you a deposit slip to spend 5 minutes filling out, so that the customer behind you.. that came prepared.. has to wait for you. Plus.. we don't like waiting either. This "rule" wasn't my idea, but I like it.. and I definitely enforce it.
So, Customer Lady pulls up to a tube.. I greet her.. she sends in her transaction. Hmm.. driver's license and a check with "deposit only" written on the back. I know what she wants to do, but.. I'm not supposed to act as smart as I am.. and ask if she wanted to deposit it..
Um.. Ms. Lady did you want to deposit this?
Yes, that's why I wrote deposit only on the back with the account number.
Okay, well, we require that you present a deposit slip. We have them available inside the bank if you don't have one. If you have your ATM card you can make a deposit at the ATM without a deposit slip.
I have TWO kids in my car! I can't come inside.
[At this point she sends the tube back.. with her ATM card]
Ms. Lady you would still need a deposit slip.
I'm coming inside to close my account!!
.. so are you gonna bring your kids inside??
This isn't the first time this has happened.. and it won't be the last. The lady came inside, with her two children ages 7 and 11, and closed her account. I'm assuming she wasn't going to bring her kids inside to fill out a deposit slip because they would have misbehaved and she would have had to hold them the entire time...
And she also told the personal banker that the girl in the drive-up was rude. That's also not a first..
I love the excuses I get about people not wanting to come inside..
I got a broke leg!
Really?! How'd you get IN the car?
I got a baby..
Looks like a toddler.. I bet he can walk.
My kids are really bad!
Maybe you should take them to church more often.
I really like my job.. sometimes.